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Frequently asked questions
HTTP monitors check the status of your website or HTTP endpoint periodically.
Each HTTP monitor watches one website or HTTP endpoint. So, the more monitors you have, the more you can track.
Heartbeat monitors track the status of scheduled tasks or cron jobs.
They have a unique URL to which you send HTTP requests for health checks.
Each user has an individual account on your WebGazer, giving them access to the service by authenticating with their e-mail address and password.
We have three user roles that can be set: The owner has full access to everything, the admin is basically the owner minus user and payment alterations, and the user has read-only access.
Check interval is the period of time between two subsequent checks that run on your website.
Understanding the check interval is crucial, as it directly affects the timing of incident notices. The lower the check interval, the earlier you'll be notified when an incident occurs, keeping you informed and in control.
Yes. To buy more notification credits, e-mail support@webgazer.io with the number of credits you'd like to purchase. We will send you a one-time invoice. When you make the payment, your credits are added to your balance.
Currently, we provide service by monthly and yearly subscriptions. You can upgrade or cancel your subscription anytime with no further obligation. You can read more on docs here.
If you need longer subscriptions with a one-time payment, please contact us at support@webgazer.io.
Absolutely! We work with Stripe, which guarantees your safety and security. All site communication and data transfer are secured and encrypted.
Need to update the credit card for your subscription payments? No problem. You can easily do this in the Billing section of the application. For a detailed guide on the process, check out our docs here.
Decided to cancel your subscription? No worries. You can do this at any time in the Billing section of the application, with just a few clicks.
When you select to cancel your subscription, it will be canceled at the end of the current billing period (month or year, according to your subscription). You can keep using the features offered with your subscription plan until the billing period ends.
Unfortunately, not at this time. We offer a free 14-day trial and a free plan to help you make sure WebGazer meets your requirements before subscribing.
Is there something else you want to know? We are always available at support@webgazer.io.